SPECIAL STAYS
High Class Property Hosting AND Management
PERTH/PEEL/SOUTH-WEST

  1. Check availability on the property calendar
  2. Complete an online booking or phone or submit an enquiry.
  3. Please note that your enquiry will be answered as soon as possible - usually within two-three hours. 
Now if you want to secure the property of your choice for the dates you require!
We are unable to book Leavers accommodation and cannot be booked online. Holiday homeowners reserve this period for property maintenance required just before the busy Peak season. 
Our calendar shows real time availability. If the property of your choice is available you can complete an online booking this is the quickest way to confirm a reservation. The booking is not confirmed until a deposit is received, until which time it is possible for someone else to secure the dates you were wanting.
An agents booking fee of 5% (min-$35)  is applied to all bookings. 
Our preferred method is credit card (Visa card / MasterCard).
Full payment is required if the commencement date of your booking is six weeks or less away. If making your booking more than 6 weeks in advance, a deposit of 20%  is required to confirm  with the full balance due and payable 6 weeks prior to your holiday.
What is included will be specified in the details of the web page for each property whether linen is included.

All houses are provided with doonas/blankets and pillows, and if linen is not included in the tariff you must provide your own bed sheets, pillowcases, bath towels, bath mat, and tea towels. At an additional charge, linen requirements can be hired. This comes under Extras during the booking process.

For all holiday homes you will need to bring your own beach towels and personal toiletries. A modest supply of toilet paper will be supplied upon your arrival, and you will need to supply your additional requirements for the rest of the stay. 

Basic pantry condiments fluctuate from booking to booking and we are unable to confirm contents.
To allow sufficient time for the holiday house to be cleaned between changeovers of bookings the arrival time is from 3pm. You will need to vacate the house at 10am on the departure date. (If you feel that this will not give you sufficient time to relax and enjoy a two night stay, it may be worthwhile to consider booking an extra night beforehand or pay a surcharge to have a later departure time subject to availability and season).

Confirmation details such as key access, address of house, arrival and departure times, and general information on the house you have booked will be sent to you upon full payment and completion of Pre-Check-In  form. This will be forwarded to you when your booking is submitted. 
A 2 night minimum stay is required throughout the year, unless otherwise required by properties, and does not include the periods listed below:

Long Weekends and Special Events 3 nights
Australia Day and Easter Holidays 4 nights
Christmas / New Year 5 nights
Christmas School Holidays 2-5 nights variable

The tariff rate applied at the above period will be quoted at the full house rate, i.e. maximum number of people the house will sleep, regardless if less people will be occupying the house.

As our cleaners also enjoy Public Holidays, we may not accept check-in and checkouts on these days, as the cleaning surcharges that are applied make it unviable.
Guest registration is required to be completed for all bookings to be confirmed.   This registration form requests details of your name (including all guests) , address, ID  and credit card verification.  A security bond must be settled on the day of your stay (according to the listing's requirements) in order for the full access details to be forwarded to you.  

SAFE TRANSACTIONS
Special Stays uses 'Stripe' (online payment processing platform) to process payments securely. All credit card details are encrypted and safely stored in Stripe's state of the art data-center. This ensures both the security and integrity of your donors information.

If you feel uncomfortable using 'Stripe', a bank deposit for the bond is payable. Please refer to the terms and conditions of your desired stay for security deposit details. These will vary from place to place.

In the case of using Stripe for your security deposit, the hold on your credit card will be released in 1-7 days. With a bank deposit, the bond balance will be returned to you within 14 days of your departure date and after your bank details have been forwarded for payment.

Bond will be returned or released subject to the property being left in a clean condition with no damage. An increased bond may be incurred for group bookings or at our discretion.  
Please refer to the terms and conditions of your listing in regard to refund policy.
 
There is a selection of holiday homes listed on the website that are Pet-Friendly. Search under 'Accommodation', or you can enquire and we will advise if these homes are available for the time you wish to stay.

Otherwise, you will need to make alternative arrangements for your beloved pet during your absence.

Dogs and cats are not allowed in National Parks or on swimming beaches, restaurants and cafes and require constant owner supervision.

A pet surcharge of $50 applies at our Pet Friendly holiday homes and is applied during the booking process.
Once you have completed and returned the Guest Registration Form, and full payment has been received, keys will be made available upon arrival at your holiday destination (according to the information details that will be emailed to you upon full payment of the accommodation and a security deposit is authorised). It is guests responsibility to ensure they have received details prior to their stay, as no responsibility is accepted if they have not been received for any reason whatsoever.
The best price is displayed on the website. Tariff rates are fixed and not negotiable. Specials are current for this year only. The tariff rate has carefully been determined by comparisons with other holiday homes of similar location and quality features, and competitively priced in order that a level, uniform standard of accommodation can be maintained for each guest booking. Special rates may apply with the website up to date with what is on offer for the periods specified. 
Definitely not. All houses listed on the website are purely for holiday accommodation. Whilst it is OK for occasional visitors to drop by for a few hours during the course of your stay, it is not acceptable to use the house for the purposes of holding a PARTY of any description or the house to be used as a function venue. The rights of neighbouring houses to enjoy their peace and privacy is to be respected at all times, and all music is to be turned off or down by 10.00 pm. No more people than the number confirmed on your Registration Form should be accommodated at any one time, and if complaints are lodged by outside parties regarding excessive noise or unruly behaviour, your booking will be immediately cancelled and further occupation of the property refused. No portion of unused accommodation stay will be refunded, and any fees associated will be debited from your security deposit.
Personalised Attention

Personalised Attention

At Special Stays, we have the knowledge, expertise and resources to make your investment realise its full economic potential and at the same time ensure that your property is protected and cared for like it is our own home. We are honoured that you have entrusted the management of your home to us and take this responsibility very seriously. We guarantee personalised attention to your precious asset.

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HIGHER RETURNS

HIGHER RETURNS

We comb the internet to get a clear picture of your neighbourhood’s rental market and match your amenities, location and other defining qualities. We then look at tangible ways to improve your property to beat the rental market. We monitor your competitors and keep your prices in line with other listings in your area, while still making a healthy profit. We also use a “premium price strategy” by offering customers a high quality product and service so they will pay higher prices. These can include welcome books, free and convenient WiFi and visually appealing listings using top photography and home decorating. We price accordingly during peak rental season as it not unusual to charge at least the cost of one month’s mortgage as the fee for one week’s rental during these times. We also differentiate prices according to weekend and weekday demand. We use a number of marketing strategies to fill vacancies while taking care not to affect the bottom line.

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INSURANCE STAYS

INSURANCE STAYS

We look to provide opportunities for you to provide accommodation for longer term clients (up to a few months) but with bigger returns. I am talking about insurance stays! This is with your consent of course!

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HOUSEKEEPING AND MAINTENANCE

HOUSEKEEPING AND MAINTENANCE

Our housekeeping team will dress your beds in freshly laundered linens, supply essential toiletries and leave your home ‘guest-ready’. We ensure a welcome book is set out with a welcome letter, a small gift for the guests and ensure there is enough of the essentials left for guests to use. The house is cleaned to an outstanding standard and prepared show-home ready for the next guests. We have a gardener and handyman that are available to ensure your house and garden are in tip-top condition at an hourly rate.

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Earning Potential

Earning Potential

Delivering top of the market returns! Benefit from our powerful marketing, distribution and pricing strategies customised for your individual property.

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Maximising Financial Reward

Maximising Financial Reward

*Marketing your listing to 4X more guests *Increasing booking conversions *Achieving first page search result rankings *Get weekdays booked during low-season *Charge up to 4X more during peak-season *Determine your pricing ceiling for weekends *Attracting longer more lucrative bookings *Take direct bookings .

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Quality Home Care

Quality Home Care

Your house has regular and attentive care with frequent and meticulous cleaning done after every stay. You can trust us to do what is right by you, your house and your neighbours! We offer quality home care and maintenance, screening of guests and communicate readily to you and our guests. Damage and repairs can be easily spotted and attended to and compensated for as they occur.

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Take a holiday in your own house!

Take a holiday in your own house!

Need a holiday? Want to gift your friends and family with a mini-break? We offer you an online portal so you can reserve your property for your own enjoyment! We can also offer you opportunities to swap your home with other owners from around Australia and the World!

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Samantha Young and Steve Young


Managers

Samantha and Steve are owner/managers of their own property in addition to managing other properties and mentoring new short term rental investors. Samantha and Steve own a farm north of Perth and are both teachers and property managers.

  • Winthrop Western Australia, Australia
  • PO Box 6150

Special Stays Short-Term Rental Management When you pass your precious home to us, we’ll take care of your property listing, marketing & maintenance, with our Special Stays Short Term Rental Management services based in Mandurah and Perth. Contact us for a free appraisal and income report!


WHAT SERVICES DO YOU PROVIDE?
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Do you have friends or family who may want their holiday house managed by Special Stays?

Fill in the form to introduce your friend or family to Special Stay Short Term Holiday Rental.
You will receive $200 within 7 days of the person you referred signing with us! 

 This house is beautiful! It matched all the photos and the photos don’t do the view justice. I stayed with several family members for an funeral and it was very comforting to feel like I’ve come home to this house. It’s warm, comfortable and spacious. An added bonus was the short beachside walk to Tod’s cafe, where we had delicious coffee and welcomed the morning sun. Samantha was a very responsive and communicative host. She answered all of my many questions and was always a pleasure to speak with. I was very impressive by the quick turn around on all responses! I’d stay again, for sure. Thank you for accommodating all of us. 

William Jones
Guest
     

 Unbelievable house on the canal. Samantha was very easy to deal with and flexible with check ins which was a real bonus for us. Wish we had more time to stay at property. highly recommend! 

Michael Kross
Guest
     

 We had a wonderful weekend away at the view beach house in halls head. So much entertaining things to do close by like golf, good restaurants, breweries an across the road to a beautiful beach. This place had everything that my friends an I needed. My favourite part was amazing view looking over the ocean from the balcony in the morning an afternoons. Samantha was a great host an was always there to help an give us directions if needed . Would stay again. 

Amy Warmouth
     

 Entrusting my property to Special Stays has been a delight due to their unparalleled attention to detail. They've taken the time to understand the unique features of my property and have transformed it into a haven for guests. Every corner reflects their commitment to creating a welcoming and charming atmosphere that keeps guests coming back for more. 

Olivia Bennett
Owner

 Special Stays has been a game-changer for maximizing my rental income. Their expert insights into market trends, optimal pricing strategies, and occupancy management have consistently boosted my revenue. It's clear that their team is dedicated to ensuring that my property performs at its best, financially speaking. 

Ethan Ramirez

 Special Stays is the reason we're present on Airbnb today. As we spend half of the year overseas, our property on Airbnb is expertly managed by Special Stays in our absence. We completely trust them with our home while we are away. 

Ava Nguyen

 Service is absolutely seamless, from onboarding, listing, management of bookings, communication and housekeeping. 

Liam Patel